Privacy Policy

We collect information to provide and improve our services. The types of information we collect include:

Personal Information

When you create an account or use our services, we may collect:

• Name, email address, and contact details
• Company name, job title, and industry
• Billing and payment information (processed securely by our payment provider)
• Profile information you choose to provide

Usage Data

We automatically collect certain information when you interact with our platform:

• Device information (browser type, operating system, device identifiers)
• Log data (IP address, access times, pages viewed, referring URL)
• Feature usage patterns and interaction data
• Performance metrics and error reports

Cookies and Similar Technologies

We use cookies and similar tracking technologies to:

• Maintain your session and remember your preferences
• Understand how you use our services
• Measure the effectiveness of our communications
• Provide personalized content and recommendations

You can control cookie preferences through your browser settings. Disabling certain cookies may limit your ability to use some features of our platform.

We use the information we collect for the following purposes:

Service Delivery

• Provide, operate, and maintain our AI-powered tools and services
• Process transactions and send related information
• Manage your account and provide customer support
• Generate AI analyses, reports, and recommendations tailored to your inputs

Improvement and Development

• Analyze usage trends to improve our platform and develop new features
• Train and refine our AI models using aggregated, de-identified data
• Conduct research and analytics to enhance service quality
• Test and deploy platform updates and improvements

Communication

• Send service-related notices, updates, and security alerts
• Respond to your inquiries and support requests
• Provide information about features, products, or services that may interest you
• Send promotional communications (with your consent, where required)

You can opt out of non-essential communications at any time by adjusting your notification preferences or using the unsubscribe link in our emails.

We do not sell your personal information. We may share your information in the following circumstances:

Third-Party Service Providers

We engage trusted third-party companies to perform services on our behalf, including:

• Cloud hosting and infrastructure (data stored in secure, SOC 2 compliant facilities)
• Payment processing and billing
• Analytics and performance monitoring
• Customer support tools

These providers are contractually obligated to use your information only as necessary to provide services to us and are bound by confidentiality obligations.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal processes, including:

• Court orders, subpoenas, or government requests
• To protect the rights, property, or safety of AIMPACT, our users, or the public
• To detect, prevent, or address fraud, security, or technical issues

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

We implement robust technical and organizational measures to protect your information:

• Encryption: All data is encrypted at rest using AES-256 and in transit using TLS 1.3
• Access Controls: Role-based access control (RBAC) with multi-factor authentication for all internal systems
• Monitoring: Continuous security monitoring, intrusion detection, and automated threat response
• Infrastructure: Our services are hosted on enterprise-grade cloud infrastructure with geographic redundancy
• Auditing: Regular security audits and penetration testing by independent third parties

While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. We encourage you to use strong passwords and enable two-factor authentication on your account.

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete personal information
• Deletion: Request deletion of your personal information, subject to certain legal exceptions
• Portability: Request a machine-readable copy of your data for transfer to another service
• Restriction: Request that we limit the processing of your personal information
• Objection: Object to the processing of your personal information for specific purposes

To exercise any of these rights, please contact us at privacy@aimpact.com. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

If you are a resident of the European Economic Area (EEA) or other jurisdictions with applicable data protection laws, you also have the right to lodge a complaint with your local data protection authority.

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at privacy@aimpact.com so that we can take appropriate action.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email or through a prominent notice on our platform
• Where required by law, obtain your consent to the changes

We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@aimpact.com
• Address: AIMPACT, Inc., Suites 2401-02, 24/F, Shui On Centre, 6-8 Harbour Road, Wanchai, Hong Kong
• Phone: +852 2234 6922

We will make every effort to resolve your concerns in a timely manner.